When the Coronavirus closed offices and sent workforces into virtual lockdown, of course a cloud-based ERP like NetSuite was a definite advantage. But there was more to the story, as Oracle NetSuite’s Angela Kavanaugh reports from her portfolio of customers. “I’m so glad we’re at least on NetSuite” were common reactions in the early days of the pandemic.  While traditional technology-based offices were scrambling to roll out VPN’s and secure protocols to get workers back up and running, NetSuite users were rolling out business process changes to better connect and serve their customers.  This flexibility highlights the real power behind digital companies, uniquely positioned to react to a market none of us had seen coming.

With a PWC background before joining NetSuite, Angela also covers some interesting market research on how companies are re-purposing IT budgets to invest in better systems, convert to cloud and plan to come out of the Covid-19 shutdown stronger than when they went in.

 As we covered in a recent podcast, NetSuite is very popular in demos to prospective users.  But the real value of NetSuite isn’t initially apparent to many new users. It seems after a company has been on the platform for some time, customer satisfaction skyrockets as users become more familiar with all they can accomplish using NetSuite.  

Thus, Angela’s portfolio of existing NetSuite-based companies brings this veteran perspective to light as we learn how these companies faced an extremely challenging and rapidly changing marketplace.

Join us on this week’s ERPodcast for all this and more